Refund & Replacement Policy
AIZ Sports Policies
At AIZ Sports, we are committed to providing high-quality sports gear and excellent customer service. Below are our policies to ensure a seamless experience:
Product Warranty
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Cricket Bats:
- 1-year replacement warranty for manufacturing defects.
- Warranty covers handle issues or storm/internal stress damage within 6 months.
- Does not cover improper use, weather damage, non-leather ball use, or poor maintenance.
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Protective Gear, Apparel, & Luggage:
- 30-day warranty for manufacturing defects.
- Does not cover normal wear and tear, improper care, or fading of materials/colors over time.
Warranty Claims:
- Email us at info@aizsports.com with your order ID, photos, and issue details.
- Ship products to us for inspection (shipping costs borne by the customer).
- Valid claims will be repaired or replaced within 10-14 days.
Product Replacement
- Products can be replaced within 7 days of receipt for valid reasons under warranty.
- Customized products are non-replaceable unless defective.
- Products must be unused, undamaged, and in saleable condition with original labels.
Replacement Process:
- Email info@aizsports.com with order details and issue.
- Approved replacements are processed in 14 days (subject to stock availability).
- Shipping costs for replacements are the customer’s responsibility.
Order Cancellation
- Orders can be canceled within 4 hours of placement.
- Customization orders cannot be canceled after placement.
- Refunds are processed within 3-4 working days (deductions may apply for incurred costs).
Refund Policy
- Refunds are issued only for canceled orders (excludes shipping charges).
- Gateway and handling charges will be deducted from the refund.
- Refunds may take a few days to reflect, depending on your payment platform.